After years in the smart lighting B2B business, we've noticed: customer questions are highly concentrated, yet the answers often get buried deep in product catalogs. Today, we're putting the 7 most frequently asked questions right on the table.
Question 1: Are smart lighting systems stable? What about frequent disconnections?
This is the most commonly asked question, and the answer depends entirely on which communication protocol you choose.
WiFi-based devices: Rely on routers — the more devices, the more channel congestion. Dropouts are almost inevitable. Suitable for retail customers, not project deployments.
BLE Mesh / Zigbee: Requires a gateway as relay. Coverage is stable, but mesh network scale is affected by node density. Large-scale projects need careful planning.
PLC (Power Line Communication): SSW Lighting's primary solution. Uses existing electrical wiring to transmit signals — no extra cabling needed, zero wall-penetration loss. Combined with BLE Mesh for sub-device access, dual-mode redundancy dramatically improves stability.
Conclusion: Choosing a protocol is choosing stability. BLE Mesh + PLC dual-mode is currently the best overall solution.
Question 2: Can I upgrade to smart lighting in an old house without tearing down walls?
Absolutely no need. SSW's PLC solution uses existing power lines to transmit control signals — no additional neutral/line wiring required. Switch replacements, light fixture integration, sensor installation — all can be done without damaging existing finishes.
Real case study: A three-bedroom apartment in Shenzhen, built in 1998, was fully upgraded to smart lighting in 4 days — not a single wall was damaged.
Question 3: If it works with Apple HomeKit, can I also use Google and Amazon?
This is a compatibility concern that troubles many cross-border buyers. SSW Lighting products currently support multi-platform compatibility:
- Apple HomeKit / Apple Home
- Google Home / Google Assistant
- Amazon Alexa
- Samsung SmartThings
- Home Assistant (open-source platform)
- Tmall Genie / Xiaomi Mi Home
The Matter 1.6 standard is accelerating industry-wide interoperability, making cross-platform use simpler than ever.
Question 4: What's the MOQ? Can I order samples?
SSW Lighting's standard products have MOQ starting from 100 units, with even smaller quantities available for drop-ship items. For OEM/ODM custom orders, MOQ typically ranges from 300-500 units depending on product type. Our 58,000m² factory with 60,000+ unit daily capacity can seamlessly handle everything from small trial orders to large-scale production runs.
Question 5: What certifications do you have? What do I need to export to Europe?
This is a must-answer question for export orders. SSW Lighting's full product line holds the following certifications:
| Certification | Scope |
|---|
| CE | European market access — Matter 1.6 is now mandatory under IEC 63271:2026 |
| FCC | North American market (USA, Canada) |
| 3C / CQC | Mandatory for China mainland |
| TÜV Rheinland | German/EU high-standard certification with international recognition |
| ISO 9001 | Quality management system certification — trusted by B2B clients |
All certificates are readily available and provided with shipments.
Question 6: How long after placing an order can I receive delivery? What about custom products?
SSW's Zhongshan factory maintains ample stock for standard products, with regular orders delivered in 7-15 business days. Custom products (logo printing, parameter adjustments, appearance tooling): typically 45-60 days from design confirmation to first batch delivery. Our in-house tooling workshop can handle small-batch rapid tooling, with first samples ready in as little as 3 weeks.
Question 7: After purchase, who provides support if there are issues?
Many buyers worry about receiving products without ongoing support. SSW Lighting provides:
- Pre-sales technical support: Free lighting layout plans and equipment lists based on project drawings
- On-site commissioning guidance: Remote video commissioning, with engineers available for on-site visits on complex projects
- Spare parts and replacement service: Bulk orders include 3% spare stock
- Firmware OTA updates: Continuous feature optimization, supporting future platform integrations
Summary
When procuring smart lighting for B2B projects, the three key factors are: protocol stability (determines system lifespan), certification completeness (determines market access), and service follow-through (determines peace of mind). If your project is in the selection stage, feel free to contact us.